Resilience of the Hospitality Industry Under the COVID Policies in China

EasyChair Preprint 7799

Abstract

The study investigates the strategies and measures taken by different types of hotels during the COVID epidemic in Hainan, China. Measures are categorized into four dimensions: human resources, marketing, finance, safety & health. The effectiveness of the measures was also examined through interviews and surveys of hoteliers. We found that government support plays a positive role in leveraging hotels out of the ebb of business. However, small lodging establishments are struggling more in maintaining their businesses. Based on the evidence from hoteliers' experience in coping with the COVID, recommendations for improvements in COVID policy and hotel management practice were raised in this study.

Keyphrases: Government, Hotel Resilience, Resourcefulness, hotel performance, measures, social equity, the COVID

@booklet{EasyChair:7799,
  author    = {Shuxu Liu and Yu-Hua Xu and Chang Liu},
  title     = {Resilience of the Hospitality Industry Under the COVID Policies in China},
  howpublished = {EasyChair Preprint 7799},
  year      = {EasyChair, 2022}}