The Influence of Regulatory Framework on Balanced Scorecard Implementation in Palestinian Banks: a Comparative Analysis

EasyChair Preprint 14645

Abstract

The regulatory environment plays a pivotal role in shaping the strategic management practices of banks, including the implementation of performance management tools like the Balanced Scorecard (BSC). This study offers a comparative analysis of how varying regulatory frameworks influence the adoption and effectiveness of the BSC in Palestinian banks. Given the unique political and economic landscape in Palestine, banks face distinctive challenges that require a nuanced understanding of how regulations impact their strategic planning and performance measurement.

This research explores the relationship between regulatory requirements and the four perspectives of the BSC—Financial, Customer, Internal Business Processes, and Learning & Growth. It examines how regulatory pressures affect the design, implementation, and ongoing management of the BSC in Palestinian banks, focusing on compliance, risk management, financial stability, and customer satisfaction.

Using a mixed-methods approach, this study combines quantitative analysis of financial and operational data with qualitative interviews conducted with key stakeholders, including regulatory authorities, banking executives, and BSC implementation experts. The comparative analysis spans different regulatory regimes, including those enforced by the Palestinian Monetary Authority (PMA) and international standards such as Basel III.

Keyphrases: Balanced Scorecard, Basel III, Compliance, Palestinian Monetary Authority, Palestinian banks, Regulatory Framework, Strategic Management, customer satisfaction, financial stability, performance measurement, risk management

@booklet{EasyChair:14645,
  author    = {Dylan Stilinki},
  title     = {The Influence of Regulatory Framework on Balanced Scorecard Implementation in Palestinian Banks: a Comparative Analysis},
  howpublished = {EasyChair Preprint 14645},
  year      = {EasyChair, 2024}}